On Wednesday, Agilysys, Inc. — a global provider of next-generation hospitality software solutions and services — announced that Grand Sierra Resort and Casino, in Reno, Nevada has tapped the rGuest Seat and rGuest Pay solutions to “enhance efficiency and guest service” at the 2,000-room property.
Grand Sierra, we’re told, is a longtime user of Agilysys LMS property management and InfoGenesis POS systems.
Why the investment?
Grand Sierra Resort and Casino, which includes 11 dining options, 10 bars and lounges and a number of retail shops, needed a restaurant reservation, table and wait list management system that would automate reservations, optimize wait list execution and increase guest bookings.
“The Agilysys solutions are ideally suited to our needs,” said Rod Luck, senior vice president of IT at Grand Sierra Resort and Casino. “rGuest Seat will allow us to personalize our engagement with diners to drive repeat business, while rGuest Pay will protect sensitive cardholder information. Implementing these systems will help us boost efficiency across our many dining and retail venues, capitalize on revenue opportunities and provide excellent guest service.”
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